Online Chargeback Management



Reduce the time it takes to respond to chargebacks and retrieval requests with our online chargeback management system. We post all chargebacks and retrieval requests to your Paymentech Online interface, allowing you to accept or reject chargebacks, upload supporting documents or assign cases to your chargeback analysts. The system allows you to track the status of all chargebacks and measure the efficiency of your chargeback processes.

Benefits at a Glance

  • Simplify chargeback management with an easy to use online system
  • Reduce manual processing by uploading chargeback documents instantly
  • Minimise paper processing and mailing costs

This tool is available via Paymentech Online, our electronic data management suite, and is accessible 24 hours-a-day. Our online reporting and chargeback management tools are browser-based, so all you need to get started is a computer, a browser such as Internet Explorer, an Internet connection, scanner and a valid email address.

To discuss your reporting options, contact us today.