5 Ways to Help E-Tailers Increase Customer Loyalty

Growing a successful e-commerce business depends on earning repeat business from shoppers. This white paper suggests ways e-tailers can build and maintain stronger customer loyalty.

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Industry Perspectives & Resources

Our work with merchants across every industry gives us valuable insight into payment best practices and industry trends. We aim to share this knowledge with merchants to help them better understand the key issues in today's dynamic payment industry. Explore our resource centre for materials that span merchant hot topics and the latest initiatives in online payment processing, fraud prevention and data security.

White Papers, Case Studies and Infographics

Title Topic Date Key Words
5 ways to help e-tailers increase customer loyalty

5 ways to help e-tailers increase customer loyalty

Growing a successful e-commerce business depends on earning repeat business from shoppers. This white paper suggests ways e-tailers can build and maintain stronger customer loyalty.

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Customer Loyalty 06/09/2014 Customer Loyalty e-tailer
Is Your Customers' Data Really That Safe?

Is Your Customers' Data Really That Safe?

PCI-DSS has made a significant contribution to protecting customers and retailers from criminals stealing information. We discuss the measures to better secure your customers' payment details.

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PCI 04/14/2014 PCI DSS Security
The Future of Data White Paper

How To Keep Up With The Multi-Channel Shopper

Delivering a seamless multi-channel shopping experience is now a crucial differentiator between retailers. It's no longer about the number of channels offered, it's how they are integrated together.

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Multi-Channel 02/24/2014 Multi-Channel Shopper
The Future of Data White Paper

The Future of Data White Paper

How can online retailers use data to improve customer loyalty and enhance their business? We offer essential advice for you to consider when creating your data strategy.

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Ecommerce 11/04/2013 Ecommerce Infographic
The Future of Data Infographic

The Future of Data Infographic

Using Business Intelligence to Enhance e-Commerce.

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Ecommerce 10/18/2013 Ecommerce Infographic
M-Commerce 5 Myths

Uncovering Five Myths about M-Commerce

For retailers, the phenomenal growth in the use of mobile devices offers significant opportunities. Yet, along with optimistic predictions for m-commerce, there are just as many misconceptions.

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Mobile Commerce 07/10/2013 Mobile Commerce
Building Customer Loyalty in a Multi-channel World

Open The Door To International E-Commerce

With the opportunity of cross-border sales growing we provide essential advice and insights into the challenges faced by merchants in planning international expansion and achieving success overseas.

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International Expansion 07/08/2013 international expansion, cross-border, overseas expansion, international sales, local shopping habits, buying internationally, payment challenges, international fraud, multiple currencies, international payment strategy
M-Commerce

M-Commerce Infographic

Understanding and having a plan for mobile commerce should be a key feature in your business strategy.

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Mobile Commerce 07/09/2013 Mobile Commerce
Five Online Fraud Prevention Strategies

Five Online Fraud Prevention Strategies

What can you do to help mitigate online fraud effectively, efficiently and simply when you expand internationally? We offer five approaches to help keep fraud down and your business growing.

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Fraud 06/19/2013 International Fraud CNP
Shopping Cart Abandonment

Ecommerce Cart Abandonment Infographic

Learn why some customers walk away from their carts online and review tips that may help decrease cart abandonment.

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Ecommerce 05/01/2013 Shopping Cart Abandonment
Dynamic Hosted Payments Page

Dynamic Hosted Payments Page

No matter what type of business you are in or the types of payments you accept, you are required to adhere to the Payment Card Industry (PCI) Compliance standards.

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Payment Processing 05/07/2013 Dynamic Hosted Payments Page
International Fraud Infographic

International Fraud Infographic

27 percent of CNP international retailers consider International Fraud a significant issue. Learn more about the scale of International Fraud by reading our new infographic.

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Fraud 03/25/2013 International Fraud CNP
Equifax Case Study

Equifax Case Study

How Chase Paymentech's cost effective process and integrated technology has helped Equifax to meet their business needs.

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eCommerce 02/25/2013 eCommerce
eCommerce 2013 Infographic

eCommerce in 2013

With as many as 60 percent of shoppers abandoning their online shopping cart, what can you do to convert more visits into successful sales in 2013?

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eCommerce 02/15/2013 eCommerce
Chase Paymentech Five Strategies

Five Strategies For Increasing Online Customer Loyalty

With as many as 60 percent of shoppers abandoning their online shopping cart, what can you do to convert more visits into successful sales in 2013?

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Customer Loyalty 01/01/2013 increase online customer loyalty
Building Customer Loyalty in a Multi-channel World

Building Customer Loyalty in a Multi-channel World

How retailers can take an optimised approach to enhance their customers' online experience and build greater loyalty in today's multi-channel world.

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Multichannel 01/07/2012 multi-channel, customer loyalty, customer experience, cart conversion, transaction abandonment
Fraud Prevention That Powers Growth

Fraud Prevention That Powers Growth

How retailers can work smarter, not harder and look for new ways to identify and block fraud, convert more orders into sales and tackle fraud to power growth.

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Fraud 01/05/2012 online fraud, fraud prevention, identify and block fraud
A Simpler Way to Maximise Your Cart Conversion Rates

A Simpler Way to Maximise Your Cart Conversion Rates

Take a simpler approach to increase cart conversion rates, reduce purchase abandonment and encourage customers to complete their transaction.

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Cart Conversion 01/01/2012 Cart conversion rates, transaction abandonment, completing purchases, improving checkout process, customer experience.
Tackling Online Fraud: Striking the Right Balance between Risk and Reward

Tackling Online Fraud: Striking the Right Balance between Risk and Reward

Insight as to how customer-not present (CNP) retailers can limit their exposure and fight the battle against fraud in today's competitive market.

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Fraud 01/10/2011 fraud, fraud prevention, fraud exposure, increase in online shopping and payments
Are You Getting The Best From Your Payments Solution?

Are You Getting The Best From Your Payments Solution?

With the increase in online shopping we help retailers indentify the hidden costs of e-commerce and ensure they are getting the best from their payments solution.

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Innovative Payments 01/09/2011 payments solution, e-commerce, online shopping, hidden costs
Six Steps to Merchant Success in Recurring Payments

Six Steps to Merchant Success in Recurring Payments

We address the challenges recurring merchants face and provide guidance on how merchants and consumers can spend less time and effort on payments, minimise billing disruptions and maintain service continuity.

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Innovative Payments 01/09/2011 recurring payments, customer relationships, payments solutions, minimise billing discruptions, service continuity
Passport to Success in International e-commerce markets

Passport to Success in International e-commerce markets

With the internet opening a world of opportunity we identify the opportunities and threats this presents for online retailers looking to expand their market internationally.

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Trading Internationally 01/09/2011 international, internatial markets, international e-commerce markets, e-commerce, cross-border
Chase Paymentech solutions help Lowcosttravelgroup.com

Chase Paymentech solutions help Lowcostholidays.com

How Chase Paymentech deployed a powerful CNP payment system for lowcostholidays.com that allowed them to improve the level of customer service whilst improving cart conversion.

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Innovative Payments 01/09/2011 CNP, payments solutions, low cost holidays, cart conversion, customer service
PSP Buyer's guide 2011: Gain insights in the worldwide online PSP market

PSP Buyer's guide 2011: Gain insights in the worldwide online PSP market

The Paypers source for online PSP-related information at a global level with insights on e-commerce developments, online payments, fraud, maximising cart conversion and much more.

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PSP (The Paypers) 01/10/2011 PSP, The Paypers, e-commerce, online payments, fraud, conversion strategies

Videos, Podcasts and Webcasts

Title Topic Date Key Words
Safetech UK

Combat Payment Fraud with Safetech Fraud Tools: Part 1

Duration: 3.05 min
Safetech Fraud Tools has fraud-detection technologies so advanced that detection starts the moment a customer lands on a merchant's online pay page. Regardless of currency and payment method Safetech Fraud Tools provide a comprehensive solution for fraud prevention on a global scale.

Safetech UK 01/07/2012 Safetech Fraud Tools detection prevention
Safetech UK - How It Works

Control Fraud and Reduce Complexity with Safetech Fraud Tools: Part 2

Duration: 1.56 min
Safetech Fraud's user-friendly workflow tools facilitate real time quick decisions on suspicious orders -- automatically or manually. Continuous monitoring allows payment brands to control their level of fraud exposure with customizable tools.

Safetech UK How It Works 01/07/2012 Safetech UK tools monitoring
Safetech UK Managed Services

Managed Services with Safetech Fraud Tools: Part 3

Duration: 1.16 min
Our Managed services allow you to build your business while maintaining your key performance goals to stay one step ahead of fraudsters.

Safetech UK - Managed Services 01/05/2012 Safetech UK Managed Services
Lowcostholidays.com Testimonial

Lowcostholidays.com Testimonial

Duration: 1.28 min
Paul Evans, CEO of lowcostholidays.com talks about how Chase Paymentech deployed a powerful CNP payment system that allowed them to improve the level of customer service whilst improving cart conversion.

Lowcostholidays.com Testimonial 01/05/2012 Lowcostholidays.com Testimonial



Chase Paymentech Europe Limited, trading as Chase Paymentech, is a subsidiary of JPMorgan Chase Bank, N.A. (JPMC) and is regulated by the Central Bank of Ireland. The information herein does not take into account individual client circumstances, objectives or needs and is not intended as a recommendation of a particular product or strategy to particular clients and any recipient of this document shall make its own independent decision. Information in this document has been obtained from sources believed to be reliable, but neither Chase Paymentech Europe Limited nor any of its affiliates warrant the completeness or accuracy of the information contained herein. This document and the information provided herein may not be copied, published, or used, in whole or in part, for any purpose other than expressly authorised by Chase Paymentech Europe Limited. © 2013, Chase Paymentech Europe Limited. All rights reserved.